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CPD Accredited Spa Supervisor Training Course
Introduction
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Congratulations
Team Leader
Training Manual - Team Leader
1. I am Your Customer
2. How is Your Attention to Deal?
3. What Are 5 Star Spa Standards?
Maximising Daily Revenue
Training Manual - Maximising Daily Revenue
1. Why Repeat Hotel Customers are Better Than New Ones
2. Importance of Goal Setting
Retail Management
Training Manual - Retail Management
1. Retail Display Ideas
Motivating Spa Team
Quote
Training Manual - Motivating Spa Team
Motivating Team
Reception Area
Training Manual - Reception Area
1. SOP Template
2. Communication
3. 10 Reasons Guests Complain
4. Simple Ways to Improve Guest Satisfaction
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Receptionist Mentor
Quote
Training Manual - Receptionist Mentor
Bring a Great Mentor
Reception SOP's and Standards
Training Manual - Reception SOP's and Standards
Benefits of SOP's
How to Write Fantastic SOP's
Duty Manager
Training Manual - Duty Manager
Conflict Resolution Strategies
How to inspire a great customer experience
Stock Inventory
Training Manual - Stock Inventory
Assist with Monthly Reports
Training Manual - Assist with Monthly Reports
Quiz & Feedback
Quiz
Feedback
1. Retail Display Ideas
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