Workbook | Spa Management Hub

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CPD Accredited Assistant Spa Manager Course

Introduction

Welcome

P&L, Expenses and Cost Control

Workbook
Cost Control Video
P&L Example
Tip and Tricks to Curb Your Spending

Internal Marketing Strategies

Workbook
Add Value. Never Discount Your Products.
Buyer Persona Profile

Recruitment and Retention

Workbook
Video - Organisational Chart
Quiz - Are You a Better Manager or Leader?
Video ‘A Leader Must Be a People Person’
Put Your Staff 1st, Customers 2nd
How to Hire People You'll Actually Like
Slow to Hire, Quick to Fire
Interview Techniques

Incentives

Video - How Motivation is Driven by Purpose and not Monetary Incentives
Example of Daily Focus Sheet
Incentive Worksheet

Increase Revenue

Workbook
Gross Profit Worksheet
Treatment Gross Profit - Example Worksheet
Practical Exercise 1
Practical Exercise 2
Practical Exercise - Lowest Selling Treatment

Guest Journey and Wellness Client

Guest Journey & Wellness Client - Workbook
Video - Profitable Wellness Business
Mystery Guest Visit - Template

Acting Spa Manager

Workbook
What is Confident Decision Making
How to build confidence in decision-making

Quiz and CPD Certification

Quiz
Student Feedback

Teach online with

Workbook

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