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Spa Leadership Training - The Complete Collection
Introduction
Why Take This Course (2:09)
Head Therapist Training
Becoming a Head therapist training workbook
Steps to become a Head Therapist
Time Management
Simple time management tool
Time Management Template
Daily duties for a Head Therapist
Self Confidence Training
Recommended Reading for Leadership
Section summary
Quiz
Spa Supervisor Training
Quote
Introduction
Supervisor Section 2
I Am Your Customer
What Are 5 Star Spa Standards
Supervisor Section 3
Why Repeat Hotel Customers Are Better Than New Ones
Supervisor Section 4
Retail Display Ideas
Quote
Supervisor Section 5
Motivating Team
Quote
Supervisor Section 6
Communication
Simple Ways to Improve Guest Satisfaction
Quote
Supervisor Section 7
Being a Great Mentor
Supervisor Section 8
Benefits of Standard Operating Procedures
How to Write Fantastic Standard Operating Procedures
SOP Template
Supervisor Section 9
Conflict Resolution Strategies
Supervisor Section 10
Ayurvedic Consumption
Supervisor Section 11
Section summary
Quiz
Assistant Manager Training
Introduction
1 Workbook
2 video
3 P&L Example
4 Tips and Tricks to Curb Spending in Your Business
1 Workbook
2 video
3 Buyer Persona Profile
1 Recruitment Retention Workbook
2 Video
3 Are You a Better Manager or Leader Quiz
4 Interview techniques workbook
1 video
2 Incentives
3 Incentive Worksheets
1 Increase Your Spa Revenue workbook
2 Treatment GP example
3 Gross Profit Worksheet
4 Practical Exercise
5 Practical Exercise
6 Practical Exercise Your Lowest Selling Treatment
7 Example of a Daily or Weekly Staff Focus Sheet
1 Workbook
2 video
3 Mystery Guest Visit
1 Workbook
2 What is confident decision-making
3 Videos
Section summary
Quiz
Business Spa Manager
Increase Your Spa Revenue workbook
How to Generate More Revenue for Your Spa (13:09)
Wellness Client workbook
How to Create a Profitable Wellness Business (15:48)
Recruitment Retention workbook
Recruitment Retention (8:34)
How to Develop Retain Your Team
Marketing Workbook
Importance of Video Marketing
Online Search Marketing (6:28)
Successful consultations and retail sales workbook
The consultation process (22:11)
Client Consultation
Emyth (3:58)
Identify your personality (17:28)
Quiz to identify your personality
Quiz to identify your personality - results
Section summary
Quiz
In Summary
Final Word
Feedback
Feedback Form
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Section summary
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