Introduction
Head Therapist Training
Spa Supervisor Training
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Quote
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Introduction
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Supervisor Section 2
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I Am Your Customer
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What Are 5 Star Spa Standards
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Supervisor Section 3
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Why Repeat Hotel Customers Are Better Than New Ones
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Supervisor Section 4
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Retail Display Ideas
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Quote
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Supervisor Section 5
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Motivating Team
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Quote
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Supervisor Section 6
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Communication
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Simple Ways to Improve Guest Satisfaction
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Quote
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Supervisor Section 7
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Being a Great Mentor
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Supervisor Section 8
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Benefits of Standard Operating Procedures
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How to Write Fantastic Standard Operating Procedures
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SOP Template
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Supervisor Section 9
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Conflict Resolution Strategies
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Supervisor Section 10
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Ayurvedic Consumption
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Supervisor Section 11
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Section summary
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Quiz
Assistant Manager Training
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Introduction
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1 Workbook
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2 video
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3 P&L Example
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4 Tips and Tricks to Curb Spending in Your Business
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1 Workbook
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2 video
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3 Buyer Persona Profile
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1 Recruitment Retention Workbook
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2 Video
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3 Are You a Better Manager or Leader Quiz
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4 Interview techniques workbook
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1 video
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2 Incentives
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3 Incentive Worksheets
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1 Increase Your Spa Revenue workbook
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2 Treatment GP example
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3 Gross Profit Worksheet
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4 Practical Exercise
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5 Practical Exercise
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6 Practical Exercise Your Lowest Selling Treatment
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7 Example of a Daily or Weekly Staff Focus Sheet
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1 Workbook
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2 video
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3 Mystery Guest Visit
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1 Workbook
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2 What is confident decision-making
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3 Videos
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Section summary
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Quiz
Business Spa Manager
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Increase Your Spa Revenue workbook
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How to Generate More Revenue for Your Spa (13:09)
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Wellness Client workbook
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How to Create a Profitable Wellness Business (15:48)
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Recruitment Retention workbook
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Recruitment Retention (8:34)
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How to Develop Retain Your Team
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Marketing Workbook
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Importance of Video Marketing
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Online Search Marketing (6:28)
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Successful consultations and retail sales workbook
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The consultation process (22:11)
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Client Consultation
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Emyth (3:58)
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Identify your personality (17:28)
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Quiz to identify your personality
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Quiz to identify your personality - results
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Section summary
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Quiz
